Thursday, 15 November, 2018

Sony Playstation 4 Crashes from Messages with Symbols, Fix the Problem

Ps4 Messages Report: PS4 Messaging Bug is Bricking Consoles
Pete Mitchell | 16 October, 2018, 08:44

PlayStation 4 owners recently began reporting a odd messaging exploit, one which has already been allegedly weaponized to brick their consoles. Unfortunately, you don't even have to open the message for it to have its nasty effect - just receiving it is enough.

If you have been affected by the hack, we would advise you to factory reset through safe mode by turning off your console and holding down the power button for some time until it beeps twice. Sony has since acknowledged the exploit and told IGN it's "planning a system software update to resolve this problem". Many people have resorted to factory resets, where they lose any data that's not stored in the cloud or elsewhere, but Sony confirms there is a way to fix your PlayStation 4 without losing any of your save data.

In a turn of events which may be familiar to users of Apple's iPhone, a platform which has had its fair share of message-related bugs in the past, Sony's PlayStation 4 is reportedly vulnerable to attack via malicious messages specially crafted to contain an invalid character.

To do this go to settings, account management, privacy settings, personal information, messaging, and make sure you are only receiving messages from friends (or no one, if you're Johnny Nomates).

The good news is prevention is as simple as changing a setting in the menu.

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Sony said it's aware of the issue and investigating.

Users can disable their account's ability to receive messages by visiting this link in their browser, and switching the "Messages" option to "No One". You want to click the option "Leave Group" here.

It is unclear when the bug was introduced in the PlayStation 4 firmware, but reports from victimized users have first surfaced online last week.

Finally, in safe mode, choose the "Rebuild Database". Restart the console and, hopefully, you'll be back up and running.

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