Tuesday, 24 April, 2018

SAFETY ALERT: Laptop batteries may overheat, melting or charring devices

US-TECHNOLOGY-HP HP recalls computer batteries over fire risk
Pete Mitchell | 06 January, 2018, 03:31

Lithium-ion batteries used in HP notebook computers and mobile work station are under recall because they could overheat and burn someone, or even catch fire.

The recall is in response to eight reports of batteries "overheating, melting, or charring", HP says.

Multiple devices are affected by the recall, including products in the HP Probook 64x, ProBook 65x, x360 310, Envy, Pavilion, and ZBook lineups. The list also includes the HP ZBook Studio G4 which doesn't ship with the affected batteries but could have been replaced with them.

FOLLOWING Christmas and new year, but before Valentine's Day, it's time for what is fast becoming another beloved annual tradition - HP recalling some overheating batteries. In one case a user received a first degree burn on their hand, and there were three incidents of property damage totaling $1,500. If you do not meet those requirements, you can download the fully loaded battery validation utility (available here), which will install the necessary frameworks.

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If you own a HP laptop or workstation, you can check to see if your unit is affected.

This mode will discharge the battery and prevent it from being recharged until the battery is replaced. To use it, you must be running Windows and have both the Microsoft.Net Framework 4.5.2 and HP Software Framework installed. The batteries can not be replaced by customers themselves, the recall noted. During the process, there will be an option provided where the user is asked to choose if they'd like to enable what the company is referring to as the "Battery Safety Mode".

In addition, the company has pushed a BIOS update that puts affected batteries in "Battery Safety Mode", which allows the laptops to continue working without their batteries by connecting to an HP power adaptor. HP is providing free replacement batteries.

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